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HOA Leaders & Property Managers

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What kind of food can I put in my organics bin?

green bin, organics, composting tips, recycling, waste management, bin usage, eco-friendly, organic waste disposal

Organics & Recycling

How does auto pay work?

auto pay, automatic payments, billing, payment setup, online billing, account services, recurring payments, waste service payment

Billing

Pausing waste service

pause service, temporary stop, waste collection hold, service interruption, account hold, waste management, service suspension, garbage collection

Waste Service

What should I do on pickup day?

service day protocol, bin placement, garbage collection, waste service, bin rules, pickup day, waste management, collection guidelines

Waste Service

PIN Waste is now PIN Plus

rebranding, name change, PIN Plus, PIN Waste, service update, waste management, company name change, new name announcement

Announcements

What are Organics?

organics, organic waste, composting, green bin, recycling, eco-friendly, waste management, organic materials

Organics & Recycling

What is California Senate Bill 1383?

California Senate Bill 1383, SB 1383, waste regulations, composting law, recycling law, waste management, state regulations, environmental law

Organics & Recycling

What is the startup fee on my account?

startup fee, account charges, initial fee, service setup cost, billing, account setup, waste service fees, new account fee

Billing

Why am I not receiving your emails?

email issues, not receiving emails, communication problems, email setup, account notifications, waste service, email support, technical issues

Account

If PIN Plus isn't a hauler, what are you?

PIN Plus, waste management, service provider, company info, waste services, non-hauler, business model, service explanation

Events & Services

What is my billing cycle?

billing cycle, payment schedule, account billing, billing periods, waste service billing, account management, payment timing, billing info

Billing

Who should I contact if I have questions about my account?

contact info, customer service, account questions, support, waste service, help desk, account management, service inquiries

New to PIN Plus

What is PIN Plus?

PIN Plus, waste management, service provider, company info, waste services, business model, service explanation, company overview

New to PIN Plus

How do I make a payment to my account?

account payment, bill payment, online payment, pay my bill, payment options, billing, account services, waste service payment

Billing

How do I enroll in paperless billing?

paperless billing, online billing, e-billing, enrollment, electronic billing, billing setup, account management, go green

Billing

How do I update my contact information?

update contact info, account details, contact change, personal information, account update, customer service, waste service account, profile update

Account

How do I login to my account?

account login, user access, login issues, account management, online access, customer portal, login help, waste service account

Account

I'm moving, what do I need to do with my service?

moving, waste service transfer, service cancellation, new address, account transfer, waste management, moving process, service update

Waste Service

What if my next pickup date falls on a holiday?

holiday pickup, waste collection schedule, holiday service, garbage collection, service change, waste management, pickup reschedule, holiday schedule

Waste Service

How do I report a missed pickup?

missed pickup, report missed service, garbage collection, waste service issue, missed trash pickup, service complaint, waste management, missed collection

Waste Service

What counts as yard waste?

yard waste, garden waste, composting, green bin, waste management, organic waste, recycling, acceptable yard waste

Waste Service

How do I dispose of bulky or large items?

bulky items disposal, large items, waste disposal, garbage pickup, special pickup, waste services, trash removal, waste management

Events & Services

The driver damaged my bin, how do I get a replacement?

driver damage, bin replacement, service complaint, damaged bin, waste management, bin issue, service request, garbage bin

Waste Service

How do I get my damaged bin replaced?

damaged bin, bin replacement, waste bin, garbage bin, service request, bin repair, waste management, bin issues

Waste Service

Why can I not sign up for my community event online?

event signup issues, online registration, community event, technical support, registration problem, waste service, event help, signup troubleshooting

Events & Services

What should I do if my bins are missed for service?

missed bins, service issue, garbage collection, waste service, missed pickup, report issue, waste management, collection problem

Waste Service

How do I view my service information?

service information, account services, view services, service details, waste management, account access, service summary, customer portal

Waste Service

Solutions

Residents and Homeowners

HOA Leaders & Property Managers

Real Estate Developers

Service Vendors

About Contact

Support

Waste and Recycling

Bin replacement

Add new bins

Waste hauler support

Are you the waste hauler?

Account and Billing Questions

How do I make a payment?

How do I login to my account?

What is my billing cycle?

Events and Service

How do I dispose of bulky or large items?

How do I report a missed pickup?

Are you the waste hauler?

Need more help?

Check out PIN Plus support articles or contact a service representative.

Existing Customer Support

Visit Support

Support articles

Get started by typing in your question below.

View all

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

What kind of food can I put in my organics bin?

green bin, organics, composting tips, recycling, waste management, bin usage, eco-friendly, organic waste disposal

Organics & Recycling

How does auto pay work?

auto pay, automatic payments, billing, payment setup, online billing, account services, recurring payments, waste service payment

Billing

Pausing waste service

pause service, temporary stop, waste collection hold, service interruption, account hold, waste management, service suspension, garbage collection

Waste Service

What should I do on pickup day?

service day protocol, bin placement, garbage collection, waste service, bin rules, pickup day, waste management, collection guidelines

Waste Service

PIN Waste is now PIN Plus

rebranding, name change, PIN Plus, PIN Waste, service update, waste management, company name change, new name announcement

Announcements

What are Organics?

organics, organic waste, composting, green bin, recycling, eco-friendly, waste management, organic materials

Organics & Recycling

What is California Senate Bill 1383?

California Senate Bill 1383, SB 1383, waste regulations, composting law, recycling law, waste management, state regulations, environmental law

Organics & Recycling

What is the startup fee on my account?

startup fee, account charges, initial fee, service setup cost, billing, account setup, waste service fees, new account fee

Billing

Why am I not receiving your emails?

email issues, not receiving emails, communication problems, email setup, account notifications, waste service, email support, technical issues

Account

If PIN Plus isn't a hauler, what are you?

PIN Plus, waste management, service provider, company info, waste services, non-hauler, business model, service explanation

Events & Services

What is my billing cycle?

billing cycle, payment schedule, account billing, billing periods, waste service billing, account management, payment timing, billing info

Billing

Who should I contact if I have questions about my account?

contact info, customer service, account questions, support, waste service, help desk, account management, service inquiries

New to PIN Plus

What is PIN Plus?

PIN Plus, waste management, service provider, company info, waste services, business model, service explanation, company overview

New to PIN Plus

How do I make a payment to my account?

account payment, bill payment, online payment, pay my bill, payment options, billing, account services, waste service payment

Billing

How do I enroll in paperless billing?

paperless billing, online billing, e-billing, enrollment, electronic billing, billing setup, account management, go green

Billing

How do I update my contact information?

update contact info, account details, contact change, personal information, account update, customer service, waste service account, profile update

Account

How do I login to my account?

account login, user access, login issues, account management, online access, customer portal, login help, waste service account

Account

I'm moving, what do I need to do with my service?

moving, waste service transfer, service cancellation, new address, account transfer, waste management, moving process, service update

Waste Service

What if my next pickup date falls on a holiday?

holiday pickup, waste collection schedule, holiday service, garbage collection, service change, waste management, pickup reschedule, holiday schedule

Waste Service

How do I report a missed pickup?

missed pickup, report missed service, garbage collection, waste service issue, missed trash pickup, service complaint, waste management, missed collection

Waste Service

What counts as yard waste?

yard waste, garden waste, composting, green bin, waste management, organic waste, recycling, acceptable yard waste

Waste Service

How do I dispose of bulky or large items?

bulky items disposal, large items, waste disposal, garbage pickup, special pickup, waste services, trash removal, waste management

Events & Services

The driver damaged my bin, how do I get a replacement?

driver damage, bin replacement, service complaint, damaged bin, waste management, bin issue, service request, garbage bin

Waste Service

How do I get my damaged bin replaced?

damaged bin, bin replacement, waste bin, garbage bin, service request, bin repair, waste management, bin issues

Waste Service

Why can I not sign up for my community event online?

event signup issues, online registration, community event, technical support, registration problem, waste service, event help, signup troubleshooting

Events & Services

What should I do if my bins are missed for service?

missed bins, service issue, garbage collection, waste service, missed pickup, report issue, waste management, collection problem

Waste Service

How do I view my service information?

service information, account services, view services, service details, waste management, account access, service summary, customer portal

Waste Service

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General support

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Bin replacement

Request a replacement to your damaged waste bins in your dashboard.

Make a request

Report missed pickup

Report a pickup or service issue with your waste hauler.

Report an issue

Waste hauler

Get support about your waste hauler

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New account support

View support articles

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